How To Buy A Bike Online
Buying a bike online should feel simple and confident — not stressful. At Quick Cranks, every bike order includes a quick consult with a trained technician so you get the right size, the right fit, and the right setup.
Get Ready to Ride
Quick & Easy Bike Buying Process
Frequently Asked Questions
Top Questions
How do I know which size bike to buy?
Every bike order includes a consult with a trained technician. We’ll confirm sizing with you and help you choose the best fit. Jump to the size guide.
How does shipping a bike work?
We offer free shipping on most full-priced bikes, and a $75 fee for bikes on sale. Bikes are carefully built, tuned, and packaged. You’ll typically install the handlebars, pedals, and front wheel at home.
Can I return or exchange the bike if it’s not the right fit?
Yes — see our Returns page.
Do you offer warranties on bikes?
Yes, all bikes include a manufacturer’s warranty (terms vary by brand/model).
Ordering
Is it safe to buy a bike online?
Yes — we use secure payment gateways, and we’re a real brick-and-mortar bike shop in Ottawa, ON. Learn more.
Can I talk to someone before purchasing?
Absolutely. Contact us and we’ll guide you.
Can I add accessories with my bike?
Yes — new bikes come with 10% off accessories. See cycling essentials.
Can I return a clearance bike?
Any bike discounted by 20% or more is final sale. See policy.
How do I know what style of bike I need?
Start with our Bike Buyer’s Guide.
Shipping
How long will it take?
Typically shipped within 10 business days. Transit is usually 2–4 days (commonly Purolator or GLS).
Do you ship internationally?
Not at this time.
Rural shipping?
Usually the same rate. If extra charges apply, we’ll call you before shipping.
Can I track my order?
Yes — tracking is provided. Signature is required.
In-store pickup?
Yes — bring photo ID and the credit card used for purchase (both are verified).
Assembly & Maintenance
Are tools required?
Yes — and we include what you need (torque wrench for handlebars + pedal wrench).
Is the bike tuned?
Yes — we pre-tune bikes before shipping (gears, tire/suspension pressure, etc.).
What if my bike arrives damaged?
Please contact us within 72 hours of delivery.
Custom builds?
Yes — reach out.
Your Trustworthy Guide to the Perfect Ride
We get it — buying online comes with questions: Will it fit? Will it match the photos? Will it arrive safely? Our job is to remove those worries and make the process feel easy.
Browse, compare, and take your time. Enjoy free shipping Canada-wide on many bikes, or roll out quickly with our Ready To Ride approach — built, tuned, and packaged properly.
What’s Your Riding Vibe?
Different bike styles often have different sizing methods. Selecting the correct size matters for comfort, performance, and safety — and we’ll help you confirm your fit before your bike ships.
Size Matters: Get It Right
Grab a measuring tape and start with your inseam measurement (ground to crotch). It’s the most universally useful number across bike styles. If you’re unsure, send us your measurements — we’ll guide you to the right size.
Note: sizing varies by brand and model. These are starting points — we always confirm sizing before your bike ships.
Road & Gravel Bikes (Typical Starting Point)
| Rider Height (cm) | Typical Frame (cm) |
|---|---|
| 150–155 | 44–47 |
| 155–160 | 47–50 |
| 160–168 | 50–52 |
| 168–175 | 52–54 |
| 175–180 | 54–56 |
| 180–185 | 56–58 |
| 185–196 | 58–62 |
Mountain, Hybrid & Fitness Bikes (Typical Starting Point)
| Rider Height (cm) | Typical Frame |
|---|---|
| 150–160 | XS |
| 160–170 | S |
| 170–180 | M |
| 180–190 | L |
| 190–198 | XL |
| 198–203 | XXL |
Importance of the Right Fit
Comfort
Helps prevent strain on back, neck, and wrists so you can ride longer.
Performance
Improves efficiency, speed, and control.
Safety
Better balance and handling means fewer risk moments.
Adjustments Post-Purchase
Frame size is step one — the perfect fit also includes:
- Seat height and angle
- Handlebar height and reach
When In Doubt, Reach Out
Send us your measurements and we’ll guide you. A bike that fits properly becomes an extension of you — and that’s the goal.
RIDE NOW. PAY LATER.
We offer special financing options (including 6 and 12 month deferred interest plans for eligible customers). Increase your buying power and get rolling.
Gear Up For Riding
Ready To Roll?
Our mission goes beyond selling bikes — we’re here to support your riding, your goals, and your adventures. If you want a hand choosing the right bike online, we’ve got you.
